Return & Refund Policy

CANCELLATION, RETURN AND REFUND POLICY

Radhika Beauty, having its registered address at Palava Khoni , Taloja Bypass Road , Kalyan,Maharashtra 421204 (" Radhika Beauty ", "we", "us" or "our") is managing and operating the mobile application/website https://radhikabeauty.zadinga.shop (collectively referred to as the Platform") through which it inter alia facilitates the sale and purchase of Jewellery ("Products") to the users of the Platform ("User" or "Users" or "you" or "your").

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, return and refund policy ("Policy"), together with the Terms (accessible here https://radhikabeauty.zadinga.shop/terms ) sets out our procedures and policies in accepting Product cancellation, return and refund thereof.

APPLICABILITY OF POLICY

By agreeing to use the Platform and/or initiating a request for purchase of Product(s) on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform.

Please note that we may from time to time change the terms of the Policy that govern your return, refund or cancellation of an order for Products on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS

Cancellation of Products

Cancellation of Products by the Platform

(a) The Platform may cancel or refuse to accept the order requested by you. In such cases no amount shall be charged from the User. However, once the order has been accepted by the Platform, the Platform may cancel the order prior to the Logistics Partner picking up the shipment, in such case the amount towards the Products including the delivery charges shall be refunded to the User.

(b) In no case the Platform shall cancel the order of the Products once it has been picked up from the Platform premises by the Logistics Partner for delivery.

Cancellation of Products by the Logistics Partner

(a) In case the Logistics Partner cancels the order or refuses to pick up once the order has been accepted by the Platform, the entire amount towards the order shall be refunded to the User without any adjustments within four to seven (4 to 7) business days through the original mode of payment.

Cancellation of Products by the User:

(a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. On receipt of the cancellation request prior to issuing and processing of the invoice we shall cancel the order and initiate the refund for the Products in four to seven (4 to 7) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to applicable policies and charges of the User's bank/ financial institution.

(b) In case you change your mind in relation to a particular order of the Products at the time of delivery and refuse to accept the delivery, the Logistics Partner shall take the Product back to the Platform and the User shall be issued a refund of amount after adjusting the charges of Logistics Partner for travel from the Platform premises to the shipping address and from the shipping address back to the Platform.

(c) In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by contacting the Platform before the Products are picked up by the Logistics Partner for delivery.

(d) In case the Logistics Partner has picked up the Products for delivery, the User cannot cancel the order for the Products, however, the User shall have the right to refuse the delivery of the Products. In such case, we shall cancel the order and initiate the refund for the Products in four to seven (4 to 7) business days. The amount shall be refunded to you subsequent to adjustment of the transaction and delivery charges of the Logistics Partner.

(e) In case the User is not available at the shipping address or the address provided by the User is incorrect or the User was not reachable, Platform or the Logistics Partner shall cancel the order and the refund of the amount shall be processed with four to seven (4 to 7) business days. The amount shall be refunded to you subsequent to adjustment of the transaction and delivery charges of the Logistics Partner.

(f) In case the User has any complaint regarding the return or refund of the Products, the User can contact the Platform at pranali.iqraint@gmail.com.

Return of Products

(a) You may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platform; or (vii) you are dissatisfied with the purchased Product ("Non-Compliant Product"). You shall initiate such requests for a return within one (1) day from the date on which you receive the delivery of the Product ("Return Period").

(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

(c) If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.

(d) Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.

(e) You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to non-returnable Product category (For instance, personalised Products that are not suitable for return based on their nature), (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

(f) You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

(i) The Product has not been worn, cleaned or tampered with by you.

(ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.

(iii) The Product is not altered, unless proven vendor defect.

(iv) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.

(v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.

(vi) The Product(s) if bought as a set should be exchanged as the complete set.

(vii) Products returned should be in unused, undamaged, unwashed and in a saleable condition.

(viii) We are satisfied that the Product has not been rendered defective or unusable.

We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.

(g) Return of purchased Products are facilitated through our Logistics Partner. On receipt of request for return of Product and the same being duly acknowledged by us, our Logistics Partner may get in touch with you in order to collect the purchased Products from you.

(h) You may also return a Product purchased by you on the Platform at our physical stores/ boutiques provided you give the following information: (i) details of the Product; (ii) original invoice of the Product; (iii) order number; (iv) reasons for return; and (v) your contact information.

Refund

(a) At the time of raising a request for return or cancelling the Products on the Platform, you may seek refund for the Non-Compliant Product. Such refund will be made to you only without deducting any cost towards delivery charges.

(b) Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of four to seven (4 to 7) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you or the Wallet (defined below), as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

(c) We do not make any cash refunds. The amount will be refunded to you within four to seven (4 to 7) business days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

(d) Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event of refund pertaining to a Non-compliant Product (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.

(e) Any return related refund will be processed between 10:00 AM - 06:00 PM. Any request made for refund post 06:00 PM will be processed the next business day.

(f) We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.

GRIEVANCE OFFICER

Name: Pranali

E-mail: pranali.iqraint@gmail.com

Customer Support

Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at: pranali.iqraint@gmail.com

Contact Details: pranali.iqraint@gmail.com